Refund policy
Wear What Matters
When you choose Blue Wardrobe Apparel, you’re choosing more than style. You’re investing in conscious craftsmanship, ethical practices, and a more sustainable future for fashion. That’s why our products are made to order. By producing only what’s needed, we eliminate excess inventory, reduce waste, and ensure every garment is created with purpose — just for you. Because what we wear should reflect what we believe in.
Sustainable Returns & Exchanges
As a small, value-driven brand, we gladly accept returns and offer full refunds at no cost to you if the error is on our part—such as shipping the wrong product, size, color, or design — including damage goods — within 30 days of delivery. At this time, we do not offer direct exchanges.
If you would like to return or exchange an item due to personal preference (e.g., dissatisfaction with size, color, or design), we may be able to accommodate your request. Please note the following:
Please note:
- Shipping fees are non-refundable
- To support fair wages, cover the cost of careful inspection and restocking, and reduce the environmental impact of returns, a $20 CAD processing fee may apply. As a small, sustainability-focused brand, this helps us continue to operate responsibly and minimize waste.
This return policy reflects our commitment to sustainability. By minimizing returns and exchanges, we reduce waste, packaging, and unnecessary emissions — all of which contribute to the environmental toll of fast consumption.We believe in slowing down consumption and encouraging intentional purchases.
We also understand that shopping online can be tricky — especially when it comes to fit, sizing, or styling. That’s why we’re here to help before you buy. If you have any questions about materials, fit, or sizing, please don’t hesitate to reach out. Our team is happy to offer personalized guidance so you can feel confident in your choice. We value your satisfaction and experience with us, thank you for understanding.
Non-Returnable Items
The following items are final sale and not eligible for return or refund:
- Gift Cards
- Shipping Fee
- Final Sale Items
- Worn, Washed Or Damaged Items
- Custom or Made-To-Order Pieces
Item Arrived Damaged
If your item arrives damaged or you received the wrong product, please contact us within 48 hours of delivery. Email our team at contact@bluewardrobeapparel.com with:
- You order number and confirmation email
- Items must be unused, unworn, and in their original condition, with tags still attached.
- Clear photos of the item and packaging
- A brief description of the reason
We’ll review your request and work quickly with our fulfillment partner to resolve the problem.
Lost In Transit
Claims must be submitted within 30 days of the estimated delivery date. To file a claim, please email us at contact@bluewardrobeapparel.com.
If the carrier confirms the order is lost. We’ve got you covered — we’ll gladly reship your order at no extra cost.
Exceptions (When Reshipping Is Not Covered)
We are unable to reship orders that are:
- Marked as delivered by the carrier
- Delayed or lost due to an incorrect shipping address
-
Refused by the customer upon delivery
Please double-check your shipping details at checkout, and feel free to contact the carrier for further assistance if needed.
How To Start A Return
To initiate a return, please email us at contact@bluewardrobeapparel.com with:
- Your order number
- The item(s) you’d like to return
- Reason for return (optional but helpful)
We’ll respond within 1–2 business days with return instructions.
Once your return is received and inspected, we will notify you by email and issue a refund to your original payment method within 5–10 business days (processing times may vary by bank or card provider).
Just a heads-up — return shipping costs are covered by the customer, unless your item arrived damaged or wasn’t what you ordered.
Helpful Tips For Choosing The Right Item
To ensure your purchase is just right, we recommend:
- Checking our Size Guide on each product page
- Reading the fit notes and material descriptions
- Reaching out to us with any questions — we love helping you find the perfect piece
