FAQs

• Production Time: 3–7 days
• Shipping Time: 9–14 business days
  (Time for delivery after fulfillment.)
• Total Fulfillment Time: 12–21 business days
  (Time needed to print and prepare your order.)

Shipping cost are calculated based on the product category. You may refer to our Shipping Policy for a quick overview of flat-rate shipping within Canada.

Shipping costs are calculated automatically and will be reflected at checkout.

Though we are a Canadian base retailer, we proudly ship Worldwide – bringing quality-crafted apparel & accessories delivering to you with care.

Once your order ships, you will receive a tracking link via email. Please allow 1–3 business days for tracking info to update after dispatch.

Our store ships and delivers worldwide. Orders shipped from Canada typically do not incur duties or import taxes for Canadian customers. However, depending on stock availability and logistics, some orders may be fulfilled from the United States or other international locations.

These charges, if applicable, are the responsibility of the customer.

Claims must be submitted within 30 days of the estimated delivery date. To file a claim, please email us at contact@bluewardrobeapparel.com.

If the Carrier Confirms the Order is Lost

We’ve got you covered — we’ll gladly reship your order at no extra cost.

Exceptions (When Reshipping Is Not Covered)

We are unable to reship orders that are:

• Marked as delivered by the carrier
• Delayed or lost due to an incorrect shipping address
• Refused by the customer upon delivery
  

Please double-check your shipping details at checkout, and feel free to contact the carrier for further assistance if needed.

Time Frame for Cancellations: If you regret your purchase, you can only cancel an order within 6 hoursof placing it. After that time frame, production typically starts, and it’s no longer possible to cancel.

We understand that sometimes things change, and you may need to cancel an order. While we work hard to process orders as quickly as possible, we’ve got you covered if you need to make adjustments. Please refer to our Shipping Policy.

1. Timeframe:You must submit a problem report within 30 days of receiving the product.
2. What to Include:
   Provide photographic proof clearly showing:

• The wrong item received
• Any incorrect design, color, or size

1. What We Cover:
   If the issue is due to a fulfillment error (wrong item, design, size or color), we will either:

• Send a free replacement, or
• Issue a refund, depending on the situation.

Yes, if your item arrives damaged or you received the wrong product, please contact us within 48 hours of delivery. Email our team at contact@bluewardrobeapparel.com with:

• You order number and confirmation email
• Items must be unused, unworn, and in their original condition, with tags still attached.
• Clear photos of the item and packaging
• A brief description of the reason

We’ll review your request and work quickly with our fulfillment partner to resolve the problem.

To initiate a return, please email us at contact@bluewardrobeapparel.com with:

• Your order number 
• The item(s) you’d like to return
• Reason for return (optional but helpful)

We’ll respond within 1–2 business days with return instructions.

For detailed guide on how you can care for your product, refer to our Care Product.

We’re happy to help! If you have questions about sizing, materials, or fit, feel free to reach out to us before placing your order. Our team will be happy to provide personalized advice. You may also refer our Sizing Chart.

While we don’t offer extended warranties, your satisfaction is important to us. That’s why we provide a 30-day window from the date of delivery to submit a claim for any damaged, defective, or incorrect items. If something isn’t right with your order, we’re here to make it right—just let us know within that timeframe.